The following is a list of the most frequently asked questions regarding shipping. If you can’t find the answer you are looking for her, please contact us Toll Free at 1 (877) ASK-SAJE and we will answer all of your questions. You can also ask us questions through Twitter or Facebook, and we will respond immediately.
How much is shipping?
Your shipping costs will vary upon the destination and the amount and/or weight of your order. Rates are programmed into the site and your fees will be shown to you at the time of checkout. Do you ship outside Canada? Yes, we ship anywhere in the world! Can you ship to P.O. Boxes? Yes, though we ask that you also provide a civic address as well, when applicable. Please also ensure your Saje products are not sitting in high heat or freezing temperatures for any length of time. How long will my shipping take? Shipping will be fulfilled by regular Canadian and U.S. Mail Service. Delivery times will vary greatly depending upon the distance traveled. Please see our Shipping guidelines under the “Help” section of the site for more information about shipping time lines.
Do you ship back ordered items?
Saje does not currently ship back ordered items. If any products are not available at the time of your shipment we will ship what is available and invite you to RE-ORDER out of stock items in the future.
Has my order shipped?
You will receive an email at various times during your shopping process. We will notify you that your order has been received and also when it has been shipped.
How can I track my purchase?
If you have made an online purchase from Saje and would like to track the status of your purchase, you can log in to your account here.
How do I change quantities or cancel an item in my order?
Log in to your account here to view your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Once your order has been shipped you will receive a confirmation email with your item’s tracking number. You may use this number to track your order directly with Canada Post or, if you become concerned that your order is taking too long to arrive please contact us Toll Free at 1 (877) ASK-SAJE and we will be pleased to assist you with tracking your package. You can see information about your order by logging in to your account here.
How long will my order take to arrive?
Shipping within Canada
- Orders being shipped into Western Canada will take anywhere from 2 – 3 business days. Orders in Central Canada will take from 3 – 5 business days and orders in Eastern Canada can take from 4 – 7 business days. Please note that these time lines are from the time that the order leaves our warehouse, not from the time that the order is placed.
Shipping to the US
- Orders being shipped from Saje into the US can take anywhere from 9 – 15 business days, depending on the location. Please note that these time lines are from the time that the order leaves our warehouse, not from the time that the order is placed.
- Orders being shipped internationally can take from six weeks to three months, depending on the country of destination. Please note that these time lines are from the time that the order leaves our warehouse, not from the time that the order is placed.
An item is missing from my shipment.
Missing items due to out-of-stock items
- If you are missing an item it could be because it was out of stock at the time of your order. Please check your invoice and if the item was out of stock it will reflect this on your invoice. Please note that you would not have been charged for any items that were not in stock and we invite you to re-order these items at a later date.
Missing items that are on your invoice
- If you are missing an item in your shipment that you were invoiced for please contact our Customer Care department at 1 (877) ASK-SAJE and we will be pleased to assist you.
My order has arrived damaged.
If your mail order parcel arrives damaged or you notice that an item in your parcel has leaked or opened in transit please contact our customer service department at 1-877-ASK-SAJE.
Do you track back orders?
We do not track back orders at Saje. If you have ordered an item that has recently become out of stock we will fill the order with all available items and invite you to re-order the missing items in your next purchase.